Frequently Asked Questions

We provide a size guide on each product page. If you're unsure, feel free to contact us for advice.

Our products follow standard international sizing, but many of our items are inspired by or sourced from Asian fashion, particularly Japanese and Korean styles.
These sizes generally run smaller compared to Western sizing.

Yes, you can cancel or change your order within 12 hours of placing it. After that, your order will be processed and shipped.

We ship all over the world. Shipping costs will apply, and will be added at checkout.

Order preparation and shipping takes 2 to 3 business days.

Delivery in the U.S. is between 5 and 15 business days.

Depending your location, delivery may vary between 10 and 20 business days.

Delivery is carried out by your local post office.

We occasionally encounter situations where a package is marked as delivered, but the customer only receives it two days later.

If your package shows as delivered but hasn't arrived in your mailbox, please follow these steps:

1. Check if someone in your household may have picked up the package on your behalf, or ask your concierge or a neighbor.
2. Wait for 2 days to ensure there is no delay from your local delivery service.
3. If the package still hasn't arrived, contact us at contact@y2k-drip.com, and we'll take care of the issue.

If your order contains multiple items, they may be shipped separately depending on stock availability and warehouse locations.

There’s no need to worry — the rest of your order will arrive shortly.

You can return your order within 15 days after delivery for a refund or exchange.

• For a refund, it usually takes 7 to 14 business days depending on your payment method.
• For an exchange, we will send you a new item as soon as we receive your return.

Before sending anything back, please contact us at contact@y2k-drip.com so we can guide you through the process.

To make your return as easy as possible, a free return label will be sent to you by email in most cases. Simply download and print the label, then drop off the package at your local post office.

This free service is currently available for the following countries: United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, United Arab Emirates, Italy, Netherlands, Poland, Brazil, and Israel.

For all other countries:
Unfortunately, a free return label is not available at this time. In these cases, you will need to arrange the return shipping yourself. However, to support you, we will reimburse you up to $15 for your return shipping costs upon receipt of your proof of postage.

• Credit Card Payments: Refunds are processed via bank transfer and may take up to 14 days depending on your bank.
• PayPal Payments: Refunds are processed within 24 hours. If you paid with an eCheck, it may take up to 30 days depending on your bank.